Customers may request cancellation through the available platform functionality.
IF cancellation is requested before restaurant preparation begins, THEN cancellation may generally be accepted, subject to applicable conditions. ELSE, if preparation has already begun, cancellation may not be eligible for a full refund.
IF food preparation has already started, THEN the restaurant may have incurred costs and the order may not be freely cancellable.
IF cancellation is nevertheless permitted, THEN refund eligibility will depend on order status and applicable circumstances.
IF the order has already been dispatched, THEN customer cancellation may generally not be accepted unless exceptional circumstances apply.
IF the restaurant cannot fulfill an accepted order, THEN it may cancel the order.
IF payment has already been collected, THEN applicable refund processing may be initiated.
Angel Food Online may cancel an order where reasonably necessary, including circumstances such as:
IF the delivery partner reaches the correct address and the customer does not respond after reasonable attempts, THEN the order may be treated as a failed delivery.
IF the failure results from the customer's unavailability, THEN a full refund may not automatically be available.
IF a customer enters an incorrect address and the order cannot reasonably be delivered, THEN cancellation may be treated as customer-caused cancellation.
IF the delivery partner can reasonably redirect the order and additional charges are applicable, THEN the customer may be required to bear such applicable charges.
IF repeated cancellations appear to be fraudulent, abusive or intended to exploit promotions/refund systems, THEN Angel Food Online may restrict cancellation/refund privileges and may suspend the account subject to applicable law.
