Privacy policy

3.1 Introduction

Angel Food Online Pvt. Ltd. respects the privacy of users and aims to handle personal information responsibly. This Privacy Policy explains what information may be collected, why it may be used, how it may be shared and how users can exercise applicable rights.

3.2 Information We May Collect

Depending on services used, information may include:

Identity Information

  • Name;
  • Mobile number;
  • Email;
  • Account information.

Delivery Information

  • Address;
  • Landmark;
  • Delivery instructions;
  • Location information where enabled.

Transaction Information

  • Order details;
  • Order history;
  • Payment status;
  • Refund information.

Technical Information

  • IP address;
  • Device information;
  • Browser information;
  • Operating system;
  • Application usage;
  • Logs;
  • Crash information.

3.3 How We Use Information

Information may be used to:

  • Create and manage accounts;
  • Process orders;
  • Coordinate delivery;
  • Process payments;
  • Provide customer support;
  • Prevent fraud;
  • Improve services;
  • Personalize platform experience;
  • Send service communications;
  • Comply with legal obligations;
  • Resolve disputes; and
  • Maintain platform security.

3.4 Location Information

Location information may be used to facilitate:

  • Restaurant discovery;
  • Delivery;
  • Address verification;
  • Service availability;
  • Delivery estimation.

IF location permission is granted, THEN the applicable location functionality may be used. ELSE, certain location-dependent features may not function correctly or may require the customer to manually enter an address.

3.5 Payment Information

Payments may be processed through third-party payment providers. Angel Food Online may receive transaction-related information necessary to confirm the payment but may not directly store complete card credentials where payment processing is handled by a third-party provider.

IF payment information is handled by a third-party payment provider, THEN that provider's applicable policies may also apply.

3.6 Sharing Information

Information may be shared where reasonably necessary with:

  • Restaurants;
  • Delivery partners;
  • Payment providers;
  • Technology/service providers;
  • Customer support providers;
  • Fraud-prevention providers;
  • Legal/regulatory authorities where required;
  • Professional advisers; and
  • Other authorized parties.

Information will not be shared merely for unrelated purposes except where permitted or required by applicable law.

3.7 Data Security

Angel Food Online aims to implement reasonable technical and organizational safeguards. However, no internet transmission or storage system can be guaranteed to be completely secure.

IF a security incident occurs, THEN Angel Food Online will take reasonable steps to investigate, contain and respond to the incident and make legally required notifications where applicable.

3.8 Data Retention

Information may be retained for as long as reasonably necessary for:

  • Providing services;
  • Legal compliance;
  • Accounting;
  • Taxation;
  • Fraud prevention;
  • Dispute resolution;
  • Business records; and
  • Legitimate operational purposes.

IF information is no longer required and there is no legal/legitimate reason to retain it, THEN it may be deleted, anonymized or otherwise disposed of according to applicable procedures.

3.9 User Requests

IF a user wants to exercise an applicable privacy/data right, THEN the user may contact Angel Food Online through the designated privacy/customer-support channel at angelfood2026@gmail.com.

IF verification is reasonably required to protect the account, THEN Angel Food Online may request appropriate verification before processing the request.