Refunds are evaluated based on the reason for the refund, order status, payment status, evidence available and applicable law. Not every cancellation or complaint automatically qualifies for a refund.
IF the customer receives an item materially different from the item ordered, THEN the customer should report the issue as soon as reasonably possible with order details and supporting information.
IF the claim is verified, THEN Angel Food Online may provide an appropriate resolution such as refund, replacement or another remedy. ELSE, if the claim cannot be verified or the delivered item matches the confirmed order, the refund may be declined.
IF one or more paid items are missing from the delivered order, THEN the customer should report the missing item promptly.
IF the restaurant/order records confirm the item was not delivered, THEN the applicable amount may be refunded or otherwise adjusted. ELSE, the claim may require further investigation.
IF food is substantially damaged or spilled during delivery, THEN the customer should provide order details and, where reasonably possible, photographs.
IF the issue is verified, THEN an appropriate refund/replacement may be offered. ELSE, the claim may be declined if evidence does not support the reported issue.
IF a customer reports a genuine food-quality issue, THEN Angel Food Online may investigate with the relevant food partner.
IF the issue is verified, THEN an appropriate remedy may be provided. ELSE, no refund is guaranteed solely because the customer did not like the taste or personal preference differed from expectations.
IF the restaurant cancels an order after successful payment, THEN the applicable paid amount for the cancelled order will generally be eligible for refund, subject to transaction reconciliation.
IF Angel Food Online cancels an order after receiving payment, THEN the applicable amount will generally be processed for refund.
IF the customer's account is debited but the order is not successfully created, THEN Angel Food Online will verify the transaction.
IF the payment was successfully received by Angel Food Online, THEN applicable refund processing will be initiated. ELSE, the customer may need to contact the bank/payment provider if Angel Food Online did not receive the funds.
IF the same order is successfully charged more than once due to a payment/technical issue, THEN the duplicate amount will be investigated and, where confirmed, refunded/reconciled.
Refund may not be available where:
IF exceptional circumstances exist, THEN Angel Food Online may evaluate them individually.
Where possible, refunds may be made through the original payment method or another permitted method.
IF the original payment method cannot receive the refund, THEN Angel Food Online may request additional information or use an alternative legally permitted method.
