Shipping / delivery policy

7.1 Delivery Service

Angel Food Online facilitates food delivery based on available restaurants, delivery partners and service areas.

7.2 Delivery Area

Delivery availability depends on:

  • Customer location;
  • Restaurant location;
  • Delivery partner availability;
  • Operating hours;
  • Distance;
  • Serviceable zones.

IF an address is within a serviceable area, THEN delivery may be available. ELSE, the customer may not be able to place an order for that address.

7.3 Estimated Delivery Time

Estimated delivery time is not a guaranteed delivery deadline unless expressly stated otherwise.

IF restaurant preparation is completed quickly and delivery resources are available, THEN delivery may occur earlier. ELSE, delays may occur due to operational conditions.

7.4 Delivery Charges

Delivery charges may vary according to:

  • Distance;
  • Location;
  • Demand;
  • Restaurant;
  • Time;
  • Promotional offers;
  • Operational conditions.

Applicable charges will be displayed during checkout where applicable.

7.5 Customer's Responsibility

The customer must:

  • Provide accurate address;
  • Provide a reachable phone number;
  • Provide reasonable delivery instructions;
  • Be available to receive the order.

IF the customer provides incorrect information, THEN resulting delivery failure or additional operational consequences may not automatically qualify for a refund.

7.6 Failed Delivery

IF the delivery partner cannot complete delivery because of customer unavailability or incorrect information, THEN reasonable attempts may be made to contact the customer.

IF delivery still cannot be completed, THEN the order may be cancelled/returned according to operational circumstances and applicable refund rules.

7.7 Delayed Delivery

IF the delay is caused by traffic, weather, restaurant preparation, high demand or other reasonable operational factors, THEN the delivery estimate may change.

IF the delay becomes substantial and the order can no longer reasonably be fulfilled, THEN Angel Food Online may evaluate cancellation/refund options.

7.8 Force Majeure

Delivery may be delayed or suspended because of circumstances beyond reasonable control.