These Terms & Conditions govern access to and use of Angel Food Online's website, application and related services. By accessing, registering on, browsing or using the platform, the user agrees to comply with these Terms & Conditions.
IF you do not agree with these terms, THEN you should not use the platform or place an order. ELSE, continued use of the platform will be treated as acceptance of the applicable terms, subject to applicable law.
Users must provide accurate information and must have the legal capacity to use the service.
IF applicable law requires a user to meet a minimum age or other eligibility requirement, THEN the user must satisfy that requirement before using the applicable service. ELSE, the user may use the service subject to these terms.
Where a minor is permitted to use the platform under applicable law, such use should be undertaken with appropriate parental or guardian involvement.
Customers may be required to provide information such as:
Customers are responsible for keeping account information accurate.
IF information changes, THEN the customer should update it as soon as reasonably possible. ELSE, Angel Food Online may rely on the information available in the account.
Customers are responsible for maintaining the confidentiality of their login credentials and OTPs.
IF a customer suspects unauthorized access, THEN the customer should immediately contact Angel Food Online support and take reasonable steps to secure the account. ELSE, transactions made through the customer's authenticated account may be treated as originating from that account, subject to investigation and applicable law.
Angel Food Online will not knowingly request a customer to disclose a password or confidential OTP through an unauthorized channel.
Restaurant information may include:
Restaurant information may be provided or updated by the restaurant, Angel Food Online or authorized partners.
IF a customer identifies an apparent error in a menu, price or listing, THEN the customer should notify support before relying on the information where practical. ELSE, Angel Food Online may process the order based on the information displayed at the time of ordering, subject to correction of obvious errors.
Food prices may vary between restaurants, locations and time periods. Applicable taxes, packaging charges, delivery fees, platform charges or other permitted charges may be displayed separately or included in the displayed amount as applicable.
IF the customer reviews the final order summary and confirms the order, THEN the customer agrees to the displayed applicable amount, subject to payment and correction of manifest errors. ELSE, the customer may choose not to proceed with the order before confirmation.
IF an obvious technical, typographical or system error results in an incorrect price, THEN Angel Food Online or the relevant food partner may contact the customer or cancel the affected order where legally permissible.
IF the order is cancelled because of such an error and payment has already been collected, THEN the applicable amount will be processed for refund according to the Refund Policy.
An order is placed when the customer submits the order through the platform and completes the required confirmation/payment process.
IF the restaurant accepts the order, THEN preparation may begin. ELSE, if the restaurant rejects or cannot fulfill the order, the order may be cancelled and applicable refund processing may be initiated.
Displaying a restaurant or menu item does not necessarily guarantee that the restaurant or item is available at all times.
IF an item becomes unavailable before or after ordering, THEN Angel Food Online or the restaurant may contact the customer or modify/cancel the relevant item/order as applicable. ELSE, the order may proceed normally.
Customers are responsible for informing themselves about ingredients and potential allergens. Angel Food Online cannot guarantee that food prepared by independent restaurants will be completely free from allergens or cross-contamination unless specifically stated and legally supported.
IF a customer has a serious allergy or medical dietary requirement, THEN the customer should contact the restaurant directly and obtain appropriate confirmation before placing the order. ELSE, the customer should not assume that an item is allergen-free merely because an allergen is not visibly listed.
Promotional offers may have separate eligibility requirements. These may include:
IF all eligibility requirements are satisfied, THEN the applicable discount may be applied. ELSE, the coupon or offer may not apply.
Angel Food Online may reject promotional use involving fraud, abuse, multiple accounts or other prohibited conduct.
Customers should not create multiple accounts to improperly obtain promotional benefits.
IF Angel Food Online reasonably identifies promotional abuse or fraudulent account activity, THEN it may restrict or cancel the applicable promotion/order/account subject to applicable law. ELSE, the account may continue normally.
Payment methods may include available online payment methods, wallets, cards, UPI, net banking, COD or other methods made available on the platform.
IF payment is successfully received and the order is accepted, THEN the order may proceed. ELSE, if payment fails or remains incomplete, the order may not be confirmed.
IF money is debited from the customer's bank/payment account but the order is not successfully created, THEN the customer should contact support with transaction details. Angel Food Online may verify the transaction with the payment service provider.
IF the payment is confirmed as received by Angel Food Online but the order was not created, THEN the applicable refund/reconciliation process will be initiated. ELSE, if the payment was never received by Angel Food Online, the customer may need to pursue reconciliation through the relevant payment provider/bank.
If COD is available:
IF COD is selected and the order is accepted, THEN the customer must pay the applicable amount at delivery.
IF the customer refuses to accept a valid COD order without an applicable reason, THEN Angel Food Online may restrict COD availability for that account in the future, subject to applicable law and internal policy.
Customers must provide a complete and accurate delivery address.
IF the address is incorrect or incomplete, THEN delivery may be delayed, redirected where reasonably possible, or cancelled.
IF the customer cannot be reached at the delivery location, THEN the delivery partner may attempt reasonable contact and may return/cancel the order where delivery cannot reasonably be completed.
IF the delivery partner reaches the correct location but the customer is unavailable, THEN reasonable attempts may be made to contact the customer.
IF the customer remains unavailable after reasonable attempts, THEN the order may be treated as undeliverable and cancellation/refund eligibility will be determined based on the circumstances.
Delivery times are estimates.
IF a delay occurs because of traffic, weather, restaurant preparation, technical problems or other operational circumstances, THEN the estimated delivery time may change. ELSE, where the platform is responsible for an avoidable service failure, Angel Food Online may investigate and provide an appropriate resolution.
Users must not:
IF prohibited activity is identified, THEN Angel Food Online may suspend/restrict the relevant account or transaction and may take further lawful action where appropriate.
Users may be permitted to provide reviews, ratings, photographs, comments or other content.
IF content is lawful, relevant and does not violate another person's rights, THEN it may be published or retained subject to platform moderation. ELSE, Angel Food Online may remove, restrict or decline the content.
Users must not post:
IF a user violates these terms, engages in fraud, abuses the platform or creates a security risk, THEN Angel Food Online may restrict, suspend or terminate access subject to applicable law. ELSE, the account will generally remain available.
Angel Food Online will not be responsible for failure or delay caused by circumstances beyond reasonable control, such as:
